Rm1 values the privacy of every member. This policy clearly sets out how we collect, use, store, and protect your personal information when you use the rm1.asia betting platform.
This policy outlines rm1's comprehensive commitment to protecting your privacy.
Six core principles that shape how rm1 manages and protects the personal data of every member who trusts our platform.
All data transmitted between your device and rm1 servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's major banks such as Maybank and CIMB. No data travels without protection.
Rm1 has never sold, rented or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your information belongs to you — it is not a business asset to be bought or sold.
Rm1 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All processes relating to the collection, storage and use of member data are designed to comply with applicable local legislation.
Rm1 member personal data is accessible only to staff who have been specifically authorised and have completed data protection training. Access is logged and actively monitored to prevent any unauthorised use.
Every rm1 member has the right to request a copy of the personal data we hold, correct any inaccurate information, or request deletion of data under certain circumstances provided for under Malaysia's PDPA.
You may opt out of marketing communications from rm1 at any time via your account settings or by contacting our support team. rm1 respects your preferences, no questions asked.
This Privacy Policy describes rm1's practices regarding the collection and management of your personal data. By registering for or using the rm1 platform, you agree to the terms set out in this policy. Please read it carefully and contact us at support@rm1.asia if you have any questions.
Rm1 ("we", "the platform" or "rm1.asia") is fully committed to protecting the privacy and personal data of every individual who uses our platform. This Privacy Policy transparently explains how we collect, process, store, use and protect your personal information when you interact with the rm1.asia website and the rm1 mobile app.
This policy applies to all individuals who register an rm1 account, browse our website without registering, or contact the rm1 support team through any communication channel. It should be read together with rm1's Terms & Conditions and our Responsible Gaming Policy.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. rm1 operates as a data controller responsible for all personal data we process.
Rm1 only collects personal data that is strictly necessary to provide a secure, efficient platform service that meets applicable legal requirements. The categories of data we collect are as follows:
Important: rm1 does not collect or store credit card or debit card information directly in our systems. All payment processing via e-wallet and FPX is handled by third-party payment providers that comply with PCI-DSS security standards.
Rm1 collects your personal data through several channels, depending on how you interact with the platform:
| Collection Source | Data Type | Requirements |
|---|---|---|
| Account registration form | Name, phone number, date of birth | Mandatory |
| Deposit & withdrawal process | E-wallet and bank account information | Mandatory |
| Identity verification (KYC) | MyKad / passport copy | Upon rm1's request |
| Customer support communications | Conversation content, emails | Automatically upon contact with |
| Platform usage | Activity logs, IP address, device data | Technical automation |
| Cookies & Analytics | Browsing behaviour, preferences | Controllable |
Rm1 has never purchased or acquired your personal data from third-party sources without your knowledge and consent. All data we hold is either provided directly by you or generated automatically through your use of the platform.
Rm1 uses the personal data you provide solely for legitimate and necessary purposes. All data usage is grounded in a lawful basis under Malaysia's PDPA. The primary purposes for using your data are:
Rm1 does not use your data to make automated decisions that materially affect your rights without human review. Any decisions regarding account suspension or other actions are subject to manual review by the rm1 team.
Rm1 takes the protection of your personal data seriously. We only share the minimum necessary data with third parties in limited circumstances and with appropriate safeguards in place:
Rm1 works with carefully selected third-party service providers who are bound by strict confidentiality agreements. These provider categories include:
Rm1 may be required to disclose your personal data to Malaysian authorities in the following circumstances:
rm1's Commitment: We have never shared, and will never share, your personal data with advertisers, third-party marketing companies, or any commercial entity that has no legitimate need to access it in the context of providing rm1's services.
Rm1 invests seriously in security infrastructure to ensure your personal data is protected at every stage of storage and processing.
Rm1 retains your personal data for as long as your account is active and for the period required by Malaysian law following account closure. In general:
The technical measures we use to protect your data include:
Under Malaysia's PDPA and the data protection principles we follow, you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data rm1 holds about you. We will provide this information within 21 business days from the date your request is received.
If your personal data held in rm1's systems is inaccurate or out of date, you have the right to request a correction. We will update your records within 14 business days.
Under certain circumstances, you have the right to request deletion of your personal data. However, this is subject to legal data retention obligations that we are unable to override.
You have the right to object to the processing of your data for direct marketing purposes at any time. rm1 will cease using your data for that purpose immediately.
To exercise any of the above rights, send a written request to support@rm1.asia with the subject line "Data Rights Request – [Your Account Number]". We may require additional identity verification before processing your request to ensure the security of your data.
Rm1 uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device when you browse rm1.asia. We use several types of cookies for different purposes:
These cookies are required for the basic functioning of the rm1 platform and cannot be disabled without affecting your ability to use it. They include login session cookies, security cookies, and language preference cookies.
These cookies help rm1 understand how members use the platform – which pages are visited most often, how long users spend in each section, and any technical issues they may encounter. This data is collected in aggregate form that does not directly identify individuals. You can opt out of this analytics data collection in the rm1 website cookie settings.
These cookies store your preferences such as your chosen language, display layout, and other personal settings so you do not need to reset them each time you log in to rm1.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the login functionality and security of the rm1 platform. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.
As a platform that operates primarily for Malaysian users, rm1 prioritises storing data within the Asian region to ensure low latency and compliance with local laws. However, the use of certain cloud service providers and technologies may involve data being processed at data centres located in other countries.
When your personal data is transferred across borders, rm1 ensures that:
Rm1 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18, under any circumstances.
If rm1 discovers that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to:
If you become aware that a child or individual under 18 has registered an rm1 account, please report it to us immediately at support@rm1.asia so we can take appropriate action without delay.
Parental Responsibility: rm1 encourages parents and guardians to monitor their children's internet usage and ensure that the devices they use are protected against access to websites unsuitable for minors.
Rm1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:
Continued use of the rm1 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
Rm1 recommends that you review this Privacy Policy page periodically. Non-material changes — such as spelling corrections or language clarifications — may not be accompanied by a formal notification, though the last updated date will always be kept current.
If you have any questions, concerns, or complaints about how rm1 manages your personal data, we encourage you to reach out to us directly. rm1 has a dedicated officer to handle data privacy matters:
Rm1 is committed to responding to all privacy-related enquiries within 14 business days. For urgent matters relating to a potential data breach or unauthorised use of your information, please mark your message as "URGENT" for immediate processing by our team.
If you are not satisfied with how rm1 has handled your privacy complaint after contacting us, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) through their official channels.
A summary of the personal data protection rights you hold as an rm1 platform member — these rights are absolute, and rm1 is committed to upholding them.
Request a complete copy of the personal data rm1 holds about you. We will provide a data report within 21 business days from the date the request is received.
If any information in your rm1 account is inaccurate, you have the right to request an immediate correction. We will update our records within 14 business days.
You may withdraw your consent to marketing data processing at any time through your rm1 account settings or by contacting our team directly.
If you are dissatisfied with how rm1 handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP).
Under certain circumstances, request that rm1 delete your personal data. This is subject to legal retention obligations that we are unable to override.
Opt out of all marketing communications from rm1 at any time without affecting your access to the platform's core services.
Frequently asked questions from rm1 members on personal data protection and platform privacy.
Protecting your personal data and promoting responsible gaming are two complementary pillars of rm1's commitment to every member.
The deposit limits you set on your rm1 account are confidential personal information. This information is never shared with any third party and is used solely to enforce your own preferences.
Your self-exclusion status on rm1 is sensitive information and is fully protected. It is never disclosed to third parties without your consent.
Your betting activity records on rm1 are personal data protected under this policy. You have the right to access and request a copy of these records at any time.
Rm1's age verification process handles your identity document data to the highest security standards. Submitted documents are stored in an encrypted environment.
If you have any privacy concerns or need assistance with responsible gambling, don't hesitate to reach out to rm1's support team — available 24/7.
Responsible GamingYour personal data is fully protected with 256-bit SSL encryption. Register for free today and enjoy a safe, transparent and exciting betting experience alongside more than 500,000 rm1 members across Malaysia.